The new version of the Windows remote access Viewer has been released, which includes new features and a number of bug fixes.

This version makes it more easy to connect with a "Save Password" feature. New screen synchronization optimizes screen resolution to increase sharpness. Additional security features have been added, including Auto-Lock upon disconnect.

As always, all software updates are free for our users and are distributed automatically.

The latest version of the Windows remote access software has been released, which includes new features and a number of bug fixes.

Performance and speed have been optimized, and additional security features have been added.

To upgrade to the latest version of the remote access software rather than waiting for it to auto-update, please do the following:

1. Click the Windows Start button and find dualmon, then click dualmon Remote Access.
2. Click Additional Options, then Check for Update (or click Check for a newer version on older versions)

We've released a new version (7.0.19) of our Server app for Mac OS. This newest release improves connection speed, additional security features, and general bug fixes.

The software will automatically update the next time the app is restarted. It can also be updated manually by clicking the dualmon icon on the menubar, selecting "Remote Access Settings", and then "Additional Options".

A new version of our app for iPhones and iPads has been released, for remotely accessing Windows and Mac computers. This update is free for all remote access users with a paid plan. The app now supports saving your login credentials, as well as multiple bug fixes.

If you are using your mobile web browser to remotely access computers, please start using the app immediately, as the mobile web browser will no longer allow remote access.

To update, please do one of the following, depending on which version of iOS you have:

• Open the App Store and tap "Today" at the bottom, then your profile icon at the top. Updates are listed at the bottom of the screen.
• Open the App Store and tap "Updates" at the bottom

If you have not downloaded the app yet, please go to the App Store and search for "dualmon remote access" on your iPhone or iPad to try it out.

A new version of our app for Android devices and Chromebooks has been released, for remotely accessing Windows and Mac computers. The update is free for all remote access users with a paid plan. Connecting using the mobile browser will be discontinued shortly; please start using the Android app immediately.

To use the Android app, please do the following: Open the Play Store and search for "dualmon Remote Access"

The new version contains the following enhancements:

• Remotely access your programs with faster performance from your Android phone, tablet, or Chromebook.
• New Pinch and zoom – quickly navigate around your desktop with simple, intuitive gestures like tapping to move the mouse, and two finger scroll.
• Android keyboard, including special Windows and Mac keys like Control and Command keys.
• Connect simultaneously while other Android/iOS devices or Windows/Mac devices are also connected to the remote computer.
• Automatically reconnects the remote session when switching between WiFi and cellular, or if the mobile signal drops.
• With the Remote Assist or Enterprise plan, you can provide assistance right from your Android phone, tablet, or Chromebook.

Our new embeddable Assist Widget allows you to launch Remote Assistance sessions directly from your website.

Installation is simple. Just add our JavaScript file to the page of your site where you would like the widget to appear. There are 10 color themes to choose from, so it can be matched to your site's design.

After users have entered their Remote Assist code on your site, they will be taken to the download page on our site to start their session, allowing you remote access to their computer.

Additionally, we've updated the download page to display instructions to the user in their browser's default language, instead of English only.

To get started, look for the new "Embeddable Assist Widget" button on your "Provide Remote Assistance" page.

*Note: The Assist Widget feature is only available for accounts which are active with our Remote Assist plan. Learn more about our plans here.

The latest version of the Windows remote access software has been released, which includes new features and a number of bug fixes.

New features include:

• Viewing multiple remote screens at the same time from a single or multiple monitors on the viewer side
• Full screen mode enabled when viewing single or multiple monitors on the Windows Viewer
• Stronger encryption during a remote access session with FIPS level 2 security
• A number of remote printing fixes for document orientation changes
• Mouse/cursor bug fixes to enhance smoothness with certain remote configurations
• Several performance improvements

To upgrade to the latest version of the remote access software rather than waiting for it to auto-update, please do the following:

1. Click the Windows Start button and find dualmon, then click dualmon Remote Access.
2. Click Additional Options, then Check for Update (or click Check for a newer version on older versions)

We've added the ability for users to generate temporary guest passwords for their computers, allowing others who do not know the computer password to connect for remote access.

Guest passwords have the following features and benefits:

• No need to give someone else your actual password for the computer
• The guest password expires after a duration you decide on.
• You can limit access to only those who already have your computer available to them in their dualmon account, or you can generate an access URL for those who do not have access to your computer.
• Guest passwords can be restricted to "view only" permissions, to prevent remote control of your computer.
• You can disable an existing guest password at any time.

How to generate a guest password for your computer:

1. While sitting at the computer you want to generate a guest password for, click the dualmon icon in your system tray.
2. On the menu, select "Enable Guest Access". Older versions of our software may show "Get Remote Assistance" instead. This feature has been upgraded to the Guest Password functionality. Click "Get Remote Assistance" if you see that option on the menu.
3. If not logged in, you will be prompted to log in to your dualmon account.
4. Set the duration the password will be valid for, set the keyboard/mouse permissions, and select whether a user who normally does not have access to your computer in their dualmon account can connect.
5. The guest password and instructions for you to provide to the guest user will be displayed.

Guest passwords are a commonly requested feature, and we're excited for everyone to try it out. The feature is included in all of our paid plans: PRO, Enterprise, and Remote Assist. If you don't yet have an account, you can create a free two-week trial for any of the plans by signing up on our home page.

A new version of the app for iPhones and iPads has been released, for remotely accessing Windows and Mac computers. The update is free for all remote access users with a paid plan. To update, please do one of the following, depending on which version of iOS you have:

• Open the App Store and tap "Updates" at the bottom
• Open the App Store and tap "Today" at the bottom, then your profile icon at the top. Updates are listed at the bottom of the screen.

The new version contains the following enhancements and bug fixes:

• New whitelisting, allowing the phone or tablet to be whitelisted instead of by IP
• Stronger encryption during the remote access session which meets FIPS federal guidelines
• Bug fixes for remote assist customers when starting an assist session
• Page Up and Page Down are now included on the keyboard
• Bug fixes for the auto reconnect feature should the connection drop during a remote session
• Support for Dark Mode in iOS 13.0 and later

If you have not downloaded the app yet, go to the App Store and search for "dualmon remote access" if you'd like to try it out.

Distributing your referral code to new users has become even more simple. Every referred purchase earns you 50% of their purchase price!

Getting started is easy. Click the Referrals link on your top navigation bar to get your Referral Code:

There are two ways for you to have users credit your referral.

1. Give your referred users your Referral Code, which they can enter during Checkout when activating their service.
2. Alternately, you can distribute your unique activation link. Users who sign up by following the link will automatically have the code applied during checkout. The activation link is a great way to get referrals by posting it to social media platforms like Twitter or Facebook.

Anyone with a current PRO, Enterprise, or Assist account is eligible to participate and start earning today!

We've updated our referral program so that you can earn rewards even faster! All commissions are now paid out in no more than 30 days.

For every person you send our way who purchases a paid plan, we'll pay you 50% of their purchase price as a thank you. Commissions can be reclaimed via dualmon service credit, Amazon gift cards, or a PayPal transfer.

To activate your status as an affiliate, click the "Referrals" link on the navigation menu in your account. Any user who has a current PRO, Enterprise, or Assist account is eligible to participate and start earning today!

We've expanded our desktop shortcut functionality, for easier management and deployment.

Desktop shortcuts allow you to create a link on your desktop to directly launch the dualmon Viewer to establish a remote connection.

Exsiting shortcuts can now be edited, to change permssion settings like view-only or whether a password is required to connect. We've also updated the naming convention for new shortcuts to avoid a Windows caching issue, causing less headaches and confusion when saving new shortcuts.

This feature is included in all three of our remote access service plans - PRO, Enterprise, and Remote Assist. To manage shortcuts for a computer, click the "Settings" link next to the computer on your Computers page.

We've released a new version (5.0.6) of our Server app for Mac OS. This new release includes multiple monitor support, performance optimization, and general bug fixes.

The software will automatically update the next time the app is restarted. It can also be updated manually by clicking the dualmon icon on the menubar, selecting "Remote Access Settings", and then "Additional Options".

A reminder for users on Mojave:
Apple now requires you to give permission to use the keyboard and mouse when connected remotely, which can by done by doing the following:

1. Click "System Preferences" on the dock, click "Security & Privacy", select the "Privacy" tab, then click "Accessibility" on the left.
2. Click the lock icon on the bottom and enter your password.
3. Click the next to the .
4. Select "/Library/dualmon/dmserver.app" and click "Open"

We value "word of mouth" so highly that we've put together a generous referral program. For every person you send our way who activates a paid plan, we'll pay you 50% of their purchase price as a thank you.

Our marketing strategy is a bit unique in that we prefer to put money in our customers' pockets as opposed to expensive ad campaigns. It's a win-win for both of us.

To activate your status as an affiliate, click the "Referrals" link on the navigation menu in your account. Anyone who is a current PRO, Enterprise, or Assist user is eligible to participate and start earning today!

— A notice to our users who are upgrading their Mac to Mojave —

If you connect to a Mac remotely and upgrade that computer to Mojave, Apple now requires you to grant permission in order to use the keyboard and mouse when connected remotely.

To grant permission please do the following:

1. Click "System Preferences" on the dock, click "Security & Privacy", select the "Privacy" tab, then click "Accessibility" on the left.
2. Click the lock icon on the bottom and enter your password.
3. Click the next to the .
4. Select "/Library/dualmon/dmserver.app" and click "Open"

We value "word of mouth" so highly that we've put together a generous new referral program. For every person you send our way who activates a paid plan, we'll pay you 50% of their purchase price as a thank you.

Our marketing strategy is a bit unique in that we prefer to put money in our customers' pockets as opposed to expensive ad campaigns. It's a win-win for both of us.

To activate your status as an affiliate, click the "Referrals" link on the navigation menu in your account. Anyone who is a current PRO, Enterprise, or Assist user is eligible to participate and start earning today!

We've wrapped up the Beta-phase of our Mac server testing, and our official Mac version has been released for all users.

You can now install dualmon and remotely connect to the following versions of MacOS: High Sierra, Sierra, El Capitan, Yosemite, Mavericks, and Mountain Lion.

The installation process for unattended computers is the same as installing our Windows version: on the Computers page of your account, click the "Add a Computer" button, assign the name and password, and the Mac installer will download if you're on a Mac.

Assist sessions are also included in this release, so you can now remotely support Mac users.

Another year, another price increase at LogMeIn — prices raised for the third year in a row.

Their pro service, which cost $99/year back in 2014, now costs a whopping $349/year — a staggering 350% price increase. It's also worth noting that the company completed their purchase of GoToMyPC last year, and now GoToMyPC prices have already gone up significantly as well.

dualmon, on the other hand, will continue to keep its pricing the same, starting at $12/year per computer, making it 5 years in a row that dualmon has refused to increase the price of its popular remote access software. Loyal customers should never be "rewarded" with a renewal invoice for more money.

dualmon provides affordable remote access solutions, including scalable Enterprise computer management and a remote assistance service for providing remote support. All plans start with a no-risk free trial.

Already a happy dualmon user?

Spread the word with others and share how much you're saving through our Referral program. Make money for yourself while helping your friends save theirs!

In response to user feedback, we've expanded the functionality of desktop shortcuts, allowing you to better manage multiple shortcuts for each computer.

Now individual shortcuts can be deactivated on an as-needed basis. Also, the ability to grant view-only access for a shortcut has been added to provide greater flexibility and additional security.

This feature is included in all three of our remote access service plans - PRO, Enterprise, and Remote Assist.

We value "word of mouth" so highly that we've put together a generous new referral program. For every person you send our way who activates a paid plan, we'll pay you 50% of their purchase price as a thank you.

Our marketing strategy is a bit unique in that we prefer to put money in our customers' pockets as opposed to expensive ad campaigns. It's a win-win for both of us.

To activate your status as an affiliate, click the "Referrals" link on the navigation menu in your account. Anyone who is a current PRO, Enterprise, or Assist user is eligible to participate and start earning today!

We've enabled email alert notifications for all remote access accounts when suspicious login activity is detected. These alerts will provide another level of protection, in addition to our other security features of two-factor authentication, IP white-listing, and account locking after multiple failed login attempts.

When there are five failed login attempts for your account, it will become locked for 30 minutes, and an email notification will be sent to you. If it was you just having a little trouble remembering your password, you will have the option to disable the lock and attempt another login. If it wasn't you, we encourage you to log in and check your login audit history for more information about the unexpected attempts to access your account. All logins and failed login attempts trying to access your remote desktop service are recorded and maintained.

The newest version of our remote access server software has been released and is now available for installation. This minor version update contains input enhancements for the keyboard and new online meeting tools, as well as some other minor fixes.

The release pertains to all dualmon services: Enterprise, Remote Assist, Pro, and Free. As with all releases at dualmon, the update is free of charge. The new version will be automatically rolled out to all computers, and it can also be manually updated by:
dualmon icon Remote Access Settings Check for a newer version.

Administrator-level users of our Enterprise accounts now have the ability to set a system-wide password for connecting to their users' computers for remote access.

Instead of needing to know the user password for each individual computer of an account, administrators can now set a global password for their access only. Users will still use the specific computer password which was assigned during the computer's installation.

To configure your administrator password, go to Security and Access > Administrator Computer Password > Set Admin Password.

A new remote access viewer for Windows has been released. The update includes improvements for the Remote Assist service, including a change in the way control of the user's computer is handled. Now when starting a support session, the customer support representative will have keyboard and mouse control automatically instead of having to manually enable it. The release also contains minor fixes for the desktop screen window.

As always, all software updates are free for our users and are distributed automatically.

One of our most-requested features is now available to our PRO and Enterprise users. Connect to your computer with less steps using a desktop shortcut. Save a link to your remote computer directly on your desktop, eliminating the need to log in to the website to make your connection. Computers are still password-protected, but the password can be entered directly through the shortcut.

You can create shortcuts or manage existing ones from the "Desktop Shortcuts" link under the Access and Security section of the settings page for the computer.

In our most recent round of updates to our Remote Assist service, we've extended UAC support when connecting remotely to view your users' screens.

The remote desktop software now supports all levels of User Account Control to handle a wider audience of use cases. In addition, the new version has enhanced reboot support when connected remotely.

Our redesigned remote assist software allows for broad support for PCs with unlimited users and unlimited deployments.

We've simplified the configuration of our computer groups manager.

The redesigned interface makes managing your computers and users even easier. The new design is laid out in a consolidated view so you can see all of the group settings at once, with no navigation needed. Easily see which users have permissions to which computers.

We've also added the ability to assign groups to a user when you initially create their account, eliminating the extra step to of having to go through the group management window to assign their permissions.

Our newest version of the remote access server includes updates to improve mouse support.

Enhancements for Microsoft Surface allow input when using the device in both desktop and tablet modes. Also, computers that have no mouse connected can be controlled via the remote mouse during the session.

Additional improvements were also implemented to support custom application cursors which have non-standard sizes and numbers of colors.

We've expanded our global presence again, and recently brought a new data center online in Germany! With the additional VPN servers, users across Europe and the Western Hemisphere will all notice a dramatically improved boost in performance - up to 300% faster in most areas.

As always, all data transferred between your computers is encrypted end-to-end using SSL/TLS AES, following the strongest security standards. dualmon observes strict privacy measures, and your personal user data will never be shared or sold to a third party.

After receiving extensive feedback from our users about the pitfalls encounted when deploying our on-demand remote assist app, we've listened. The new version of the remote deployment and support app has been completely redesigned.

The deployments no longer require admin rights to be run, and no installation is necessary for the user. New and improved features include: screen sharing controls, remote reboot, and additional customer support rep tools in the viewer. Auto-cleanup has also been implemented, so no software is left on the users' computers after the session has ended.

Last week we released version 4.2 of our Viewer app, with redesigned screen scaling functionality.

Now there is more flexibility when connecting between computers with different screen resolutions and it's easier to view the remote computer at larger and smaller sizes. The next time you're connected, check it out under the "Zoom" menu on the Viewer toolbar.

After receiving plenty of feedback from our users who connect from non-Windows platforms and devices, we're happy to announce that multi-monitor support is now fully enabled when connecting from those platforms as well.

We support computers with up to 5 monitors. You can easily switch between them using the numbered monitor icons on the Viewer toolbar. Mobile users will find the icons on top of the keyboard controls.

We're glad to announce that we've recently brought our new East Coast data center online! With the added VPN servers located in Virginia, users on the eastern side of the U.S., Europe, and South America should all notice a much improved boost in performance - up to 3 times faster in many cases.

West coast users, don't feel left out! The new distribution has also improved your network performance as well.

We'd also like to take a moment to remind you that all data transferred between your local and remote computers is encrypted SSL/TLS AES end-to-end, following the strictest of industry-standard security practices. dualmon observes HIPAA Compliance measures, and your personal user data will never be shared or sold to a third party.

We'd like to thank all of our wonderful customers for their continued business. Your input and feedback has been invaluable to us this year as we added several new features, like remote printing, enterprise functionality, remote deployment, and simplified remote assistance, just to name a few.

We have many exicting new features coming down the pipe in the upcoming year that we know you'll love, including Mac Support, instant on-demand remote assist, and additional data centers for snappier performance.

Wishing everyone a warm holiday season and a happy 2017.

Everyone knows that computer security is extremely important, and that's no different with remote access. It's more than just encrypting the data as it's being transferred; people could be around the computer you're connected to and viewing what you're doing. Making sure the monitor is turned off would be the obvious solution, but that's not possible to do without physical access to the computer, and they could turn it back on anyway.

There is a solution though — prevent others from snooping by using a remote access program which can disable the screen on the remote computer.

dualmon Remote Access allows you to blank the screen of the remote computer while you’re connected. You will see everything normally while you work, but anyone at the remote PC will see a screen which appears to be off for the duration of your session.

To turn on screen blanking, click the eye icon on the Viewer toolbar. The remote monitor will go blank. You can turn off screen blanking by clicking the same button a second time.

There are many variables when it comes to maintaining your privacy. This powerful feature which is easy to activate can bring you peace of mind when working remotely. One can never be too careful when protecting sensitive data and online activity.