Updated Screen Scaling

Last week we released version 4.2 of our Viewer app, with redesigned screen scaling functionality.

Now there is more flexibility when connecting between computers with different screen resolutions and it's easier to view the remote computer at larger and smaller sizes. The next time you're connected, check it out under the "Zoom" menu on the Viewer toolbar.

Additional Multi-Monitor Support

After receiving plenty of feedback from our users who connect from non-Windows platforms and devices, we're happy to announce that multi-monitor support is now fully enabled when connecting from those platforms as well.

We support computers with up to 5 monitors. You can easily switch between them using the numbered monitor icons on the Viewer toolbar. Mobile users will find the icons on top of the keyboard controls.

New East Coast Data Center

We're glad to announce that we've recently brought our new East Coast data center online! With the added VPN servers located in Virginia, users on the eastern side of the U.S., Europe, and South America should all notice a much improved boost in performance - up to 3 times faster in many cases.

West coast users, don't feel left out! The new distribution has also improved your network performance as well.

We'd also like to take a moment to remind you that all data transfered between your local and remote computers is encrypted SSL/TLS AES end-to-end, following the strictest of industry-standard security practices. dualmon observes HIPAA Compliance measures, and your personal user data will never be shared or sold to a third party.

Happy Holidays!

We'd like to thank all of our wonderful customers for their continued business. Your input and feedback has been invaluable to us this year as we added several new features, like remote printing, enterprise functionality, remote deployment, and simplified remote assistance, just to name a few.

We have many exicting new features coming down the pipe in the upcoming year that we know you'll love, including Mac Support, instant on-demand remote assist, and additional data centers for snappier performance.

Wishing everyone a warm holiday season and a happy 2017.

Protect Your Privacy During Remote Access Sessions

Everyone knows that computer security is extremely important, and that's no different with remote access. It's more than just encrypting the data as it's being transferred; people could be around the computer you're connected to and viewing what you're doing. Making sure the monitor is turned off would be the obvious solution, but that's not possible to do without physical access to the computer, and they could turn it back on anyway.

There is a solution though — prevent others from snooping by using a remote access program which can disable the screen on the remote computer.

dualmon Remote Access allows you to blank the screen of the remote computer while you’re connected. You will see everything normally while you work, but anyone at the remote PC will see a screen which appears to be off for the duration of your session.

To turn on screen blanking, click the eye icon on the Viewer toolbar. The remote monitor will go blank. You can turn off screen blanking by clicking the same button a second time.

There are many variables when it comes to maintaining your privacy. This powerful feature which is easy to activate can bring you peace of mind when working remotely. One can never be too careful when protecting sensitive data and online activity.